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How 8jjj Handles Your Personal Data

At 8jjj, we want you to know exactly what personal data we collect when you open an account, how we use it, and the choices you have over…

Data collected with your consentStored on secured serversNo unauthorised third-party sharingYou can request deletionIndia-applicable where local law permits

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What Data We Collect and Why

8jjj Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with 8jjj, we collect the information you provide directly — your name, email address, date of birth, and payment identifiers such as your UPI handle, Paytm mobile number, or PhonePe-linked details. We collect this to verify your identity, process deposits and

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withdrawals, and keep your account secure. We also gather device and session data automatically — browser type, IP address, and pages visited — to detect suspicious access and improve how the platform performs for you. We do not sell your personal data to advertisers. Third parties
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we do engage, such as payment processors for UPI and Paytm transactions, receive only the minimum data needed to complete a specific task and are bound by confidentiality agreements.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how we use your data, want to correct information on your account, or wish to submit a formal data request, our privacy team is reachable through…

Email Privacy Team Send your data request or query to our dedicated privacy address. Include your registered email and account ID so we can locate your record and respond within 7 working days.

Live Chat Support Open the live chat widget inside your account dashboard and select the Privacy topic. An agent will log your request and escalate it to the privacy team on the same day.

Written Request Form Submit a structured data request using the in-app form under Account Settings — Privacy. This route automatically creates a reference number so you can track your request status at any time.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Protecting your data is not a one-time action — it is built into how we operate the platform every day.

Encrypted Data Storage

All personal data, including payment identifiers like your UPI handle and Paytm number, is stored using AES-256 encryption. Encryption keys are rotated quarterly and access is restricted to authorised personnel only.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which sections of the platform you visit most. You can manage cookie preferences from your browser settings or our in-app cookie panel at any time.

Account Security Controls

Two-factor authentication is available for your 8jjj account and we recommend enabling it. Login attempts from unrecognised devices trigger an email alert to your registered address before access is granted.

Retention and Deletion

We keep your account data for as long as your account remains active and for a defined period after closure as required by applicable law. Once that period passes, data is permanently deleted from our servers.

Your Right to Access

You may request a copy of the personal data we hold on you at any time. Submit the request via the in-app form or email and we will deliver a structured data export within 7 working days, subject to local law.

Third-Party Data Limits

Payment processors handling your UPI, Paytm, and PhonePe transactions receive only the transaction-specific data they need. No browsing history, game logs, or non-payment personal data is shared with these partners.

Common Questions About Your Data at 8jjj

Below you will find answers to the questions we receive most often about how we collect, use, and protect your personal data. If your question is not covered here, reach out to our privacy team directly via live chat or email.

We collect your name, email address, date of birth, and payment identifiers such as your UPI handle or Paytm mobile number. Device data like your IP address and browser type is also logged automatically for security purposes.

Your UPI handle or Paytm number is used solely to process deposits and withdrawals on your account. We do not store full payment credentials on our own servers — transactions route through PCI-compliant payment processors.

Yes. Submit a data access request through Account Settings — Privacy or email our privacy team. We will prepare and send a structured export of your personal data within 7 working days, where local law permits.

Send a deletion request via the in-app form or live chat. We will remove your data once your account is closed and the legally required retention period has ended. We will confirm deletion by email when complete.

We share only the minimum necessary data with payment processors for UPI, Paytm, and PhonePe transactions. We do not sell personal data to advertisers or marketing networks under any circumstance.

We retain data for the period required by applicable law after account closure. Once that obligation is fulfilled, your personal data is permanently and securely deleted from our systems and backups.

Log into your account and go to Account Settings — Personal Details to edit most fields directly. For identity documents or date of birth corrections, contact our support team via live chat and they will assist you.

How 8jjj Handles Your Personal Data

Reach Us About Your Privacy

Six Ways We Protect Your Account Data

Encrypted Data Storage

Cookie Transparency

Account Security Controls

Retention and Deletion

Your Right to Access

Third-Party Data Limits

Common Questions About Your Data at 8jjj

01 What personal data does 8jjj collect when I open an account?

02 Why do you need my UPI or Paytm details?

03 Can I request a copy of the data 8jjj holds on me?

04 How do I ask 8jjj to delete my personal data?

05 Does 8jjj share my data with third parties?

06 How long does 8jjj retain my account data after I close my account?

07 How do I update incorrect personal data on my account?

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